Refund Policy

We want you to be confident trying Crawlert. Payments for the Service are processed by our Merchant of Record, Paddle.com, and refunds are issued through Paddle back to your original payment method.

1. Free plan first

Crawlert has a free plan with no time limit, so you can evaluate the Service before paying anything.

2. 14-day money-back guarantee

If you are not satisfied with your first purchase of a paid subscription, contact us within 14 days of the charge and we will refund it in full — no questions asked.

3. Renewals

Subscriptions renew automatically. If you forgot to cancel, contact us within 14 days of a renewal charge and we will refund it, provided the plan has not been substantially used during that period. You can cancel auto-renewal at any time in your account or via the link in your Paddle invoice; access then continues until the end of the paid period.

4. How to request a refund

Email [email protected] from the address associated with your account, or reply to your Paddle receipt. Please include the invoice number. Refunds are normally processed within 5–10 business days, depending on your payment provider.

5. Consumer rights

Nothing in this policy limits any non-waivable statutory rights you have in your country of residence, including EU consumer withdrawal rights where applicable.